Terms and Conditions

1. About Us

Ibrahim Meds is a leading exporter of high-quality medical and surgical instruments. We specialize in providing reliable and certified products to healthcare professionals, hospitals, and distributors both locally and internationally.

2. Acceptance of Terms

By using our website, placing an order, or engaging with our services, you confirm that you are at least 18 years old and agree to these Terms and Conditions. These terms apply to all transactions, including purchases, inquiries, and partnerships.

3. Products and Services

We export a wide range of medical and surgical instruments, including but not limited to:

Surgical tools (scalpels, forceps, clamps, etc.)
Diagnostic equipment
Laboratory instruments
Sterilization devices

All products are manufactured and exported in compliance with international standards such as ISO 13485, CE Marking, and FDA Approval.

4. Ordering and Payment

Orders can be placed through our website, email, or phone. A confirmation will be sent once your order is processed. We accept bank transfers, letters of credit (L/C), and other agreed-upon payment methods. All prices are listed in USD (or as specified) and are subject to change without prior notice.

5. Shipping and Delivery

We partner with reliable logistics providers to ensure timely and secure delivery. Shipping costs and delivery times vary depending on the destination. Import duties, taxes, and customs clearance are the responsibility of the buyer.

6. Returns and Refunds

If you receive a defective or damaged product, please contact us within 7 days of delivery. We will arrange for a replacement or refund. Returns are accepted only for defective or incorrect items. Refunds will be processed within 14 business days.

7. Warranty

All products come with a standard warranty against manufacturing defects. The warranty period varies by product and will be specified in your order confirmation. The warranty does not cover damage caused by misuse, improper handling, or unauthorized repairs.

8. Intellectual Property

All content on our website, including logos, images, and text, is the property of Ibrahim Meds and is protected by copyright and trademark laws. Unauthorized use of our intellectual property is strictly prohibited.

9. Limitation of Liability

Ibrahim Meds is not liable for any indirect, incidental, or consequential damages arising from the use of our products or services. We are not responsible for delays or failures in delivery caused by unforeseen circumstances such as natural disasters, customs delays, or logistical issues.

10. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Governing Law

These Terms and Conditions are governed by the laws of [Your Country/Region]. Any disputes will be resolved in the courts of [Your Country/Region].

12. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the updated terms.